sustainability
Investing In Our Staff
Group - Overall Headcount
Mauritius Male to Female ratio accross levels
Mauritius - Staff by age
Mauritius - Staff by length of service
Group - Male to Female ratio
Training and Salaries - Mauritius
Investing In Our Customers
Key Actions
MUA Select Garages
Launched in July 2020, MUA Select Garages is a single platform which handles the motor claims process in Mauritius. It combines a network of 11 specially vetted garages from a pool of 37 potential garages. The platform benefits clients through a more rapid and efficient claims process. Handlers have the possibility to log a claim, track a claim, assign surveyors and follow up on repairs with garages. Surveyors can upload photos, submit survey reports and approve additional repairs. Garages can place bids, request additional information, indicate start and end date for repairs. The impact of MUA Select Garages in 2020 can be summarized as follows:
Customer Satisfaction Survey
A customer satisfaction exercise was performed using 3 methodologies, namely face-to-face interviews in branches, phone call interviews with MUA clients and an online survey. Overall satisfaction levels across each methodology were:
Investing In Our Environment
Paper consumption
Most commonly used paper
No. of Sheets
Fuel consumption
No. of Vehicles
No. of Litres
Electricity consumption
No. of Vehicles
No. of Litres
Plastic consumption
The use of plastic cups and plastic spoons was stopped in our offices and branches:
No. of plastic cups
No. of plastic spoons
Investing In Our Community
| Projects |
Funding
(Rs) |
Allocation
(%) |
| Peace and nation-building | 50,000 | 2.6% |
| St James Cathedral Renovation | 50,000 | 2.6% |
| Education, welfare & development of vulnerable children | 363,052 | 18.6% |
| Support for the yearly salary of a teacher - Association d’Alphab tisation de Fatima | 200,000 | 10.2% |
| SOS Children’s Village: alternative residential care for around 60 abandoned children | 100,000 | 5.1% |
| 250 face masks for pupils of Surtee Soonnee Government School | 6,250 | 0.3% |
| Cakes for RCA Case Noyale | 3,500 | 0.2% |
| Waiver for premium for Afrasia Foundation | 13,302 | 0.7% |
| Etoile du Berger - Installation of a new water tank | 40,000 | 2.0% |
| Poverty alleviation, community development & capacity building | 1,155,336 | 59.1% |
| L'Association des Amis de l'Ordre Souverain de Malte | 50,000 | 2.6% |
| Funding to Foodwise for food packs distribution | 865,336 | 44.2% |
| EOY - Dinner for the Homeless | 240,000 | 12.3% |
| Protection, health & special integration of vulnerable groups | 55,000 | 2.8% |
| Eye surgery for a member of the Pont du Tamarinier NGO | 20,000 | 1.0% |
| T1Diams - Support for their Gala Charity Dinner | 15,000 | 0.8% |
| Eye surgery for a patient in need | 20,000 | 1.0% |
| Sustainable Development and the environment | 333,000 | 17.0% |
| Recycling bin & sponsoring for the purchase of a new van - Mission Verte | 183,000 | 9.4% |
| Ile aux Aigrettes Restoration Project | 50,000 | 2.6% |
| Wakashio Oil Spill Emergency Fund Allocation to the Mauritian Wildlife Foundation | 100,000 | 5.1 |